How we will handle your personal data and protect your privacy. 

A guide to how we meet the requirements of the Data Protection Act. 

Making sure personal data is secure and properly dealt with is of paramount importance in our dealings with  you. It is therefore important you understand what information we will take, why we need it, and how we will  process your details. 

Who will process my data? 

Tribe Mortgages Limited is an appointed representative of HL Partnership Limited which is authorised and  regulated by the Financial Conduct Authority. As such, both Tribe Mortgages Limited and HL Partnership Limited  will process your data in order to provide our services. 

What data will you ask me for? 

In order to fully understand your financial needs and be able to give good advice, we need to obtain information  about you, your family, your personal circumstances, and your preferences. Some of the information will be  private and may be sensitive, such as details of your income and expenditure, health, debts and credit  commitments, legal proceedings and adverse credit. Much of the information you provide will need to be passed  on to the companies whose products you apply for.  

Do I have to provide my personal data? 

In order for us to be able to give you suitable advice, we need you to provide all the information we ask for as  openly and honestly as possible. If you prefer not to disclose some information, please tell us that you prefer  not to disclose it and we will assess whether this will alter or impede the work we are doing for you.  

How will you use my data? 

1. The primary reason we will use your data is to allow us to do the job you’ve asked us to do. Specifically,  we will use your data to: 

• Assess and provide advice to meet your needs and circumstances; 

• Introduce you to a range of product and service providers in order to meet your requirements; • Administer cases and assist processing of applications; 

• Tell you about any changes to products and service we have arranged for you; 

• Inform you about products and services we think may be suitable for you (unless you ask us not to  send you this information). 

2. We may also process your information in order to meet our legal and regulatory requirements. These  may include: 

• Complying with the regulations set out by the Financial Conduct Authority and other regulators as  required; 

• Preventing financial crimes such as money laundering and fraud by passing your details to other  relevant bodies such as the police and National Crime Agency where required. 

3. We may also process your personal data for our own legitimate interests. Typically, these would be  limited to: 

• Analysing our business for trends and research how we can improve our services to customers; • Reviewing the work we have carried out for you to ensure we have met the regulations and quality  standards; 

• Ensuring we are able to exercise or defend legal challenges in the future. 

4. HL Partnership Limited will use your data to monitor and assess our work to ensure we have provided  a high standard of service and met our legal and regulatory commitments. 

How long we will store your data? 

We will only keep your personal information as long as necessary. How long that is depends on the type of data  and the nature of the work we have carried out. In most cases, your personal data will be stored for an indefinite  period as we need to keep evidence that we have fulfilled our legal and regulatory requirements. 

Can I see a copy of my personal data? 

Yes. Please write to our Data Controller (details below) and we will provide a copy of any personal data we hold  about you within one calendar month of receiving your request. Please note that we may need to verify your  identity before providing the information.  

What if my data is incorrect or incomplete? 

You have the right to have your data corrected or completed by contacting our Data Controller in writing (details  below). Please be aware that we need to maintain records of information as it was at the time of the advice or  the transaction taking place.  

Can I have my data erased? 

If we have provided you with advice or processed a transaction on your behalf, we will not normally be able to  erase your personal data. This is because we are obliged to maintain records of our advice and transactions to  meet our regulatory requirements and in case we need to exercise or defend legal claims in future. 

Who is the Data Controller? 


Steven King 

HL Partnership Limited


Unit 5, Mersey House, 

140 Speke Road,  



L19 2PH

HL Partnership Ltd 

2nd Floor, Unit 1 

Southern Gate Office Village 

Southern Gate 


West Sussex 

PO19 8GR


0151 230 3134 

03300 552651


Data Controller Registration 



How can I get more information? 

If you would like further details on how we use your personal information or if you have any data protection  queries, please write to: 

The Data Protection Officer, HL Partnership Ltd, 2nd Floor, Unit 1, Southern Gate Office Village Southern Gate, Chichester, West Sussex PO19 8GR 

Telephone: 03300 552651 


If you’d like to make a complaint about how we have handled your personal data… 

…please write in the first instance to The Data Protection Officer at the above address. 

If you are not satisfied with the Data Protection Officer’s response, you can make a complaint to: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Telephone: 0303 123 1113 (local rate) or 01625 545 745 (national rate) 

Email through their website at: 

Important Notes on Protecting your own Data 

Please be aware of cybercrime and protecting your own information online, particularly financial information.  Do not send unsecure personal information over the internet. We recommend you use encryption software or  provide any information to us using the online tools we provide. 

Do not respond to emails asking you to pay money. Never make a payment purely in response to an email.  Always call the company to validate any payment requests and check the phone number independently from  the email (i.e. via a secure web site). If you receive a phone call asking for payment ensure you are satisfied the  call is genuine, or else call the company back to check. Neither Tribe Mortgages Limited nor HL Partnership will  take responsibility if you transfer money to a fraudster in error.